Returns & Exchanges

At Ella Baché, we want you to love your skin results; if you are not completely satisfied with your purchase, you can return your items within 30 days of receipt. We offer easy returns and exchanges for products in their original condition to ensure your skincare journey is seamless.

1

Check Eligibility

Ensure your items are unopened, in original packaging, and purchased within the last 30 days to qualify for a full refund or exchange.

2

Contact Support

Email our customer care team with your order number and skin concerns to receive a Return Authorization number and shipping instructions.

3

Pack and Ship

Securely package your products and include the Return Authorization form before sending the parcel back to our distribution center via a tracked service.

4

Refund Processing

Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing