Frequently Asked Questions
Everything you need to know about your glow
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse skin reaction, please contact our support team within 14 days for a consultation and potential exchange.
Are Ella Baché products tested on animals?
No, we are proud to be a cruelty-free brand. We do not conduct animal testing on any of our formulations or ingredients.
How do I know which products are right for my skin type?
We recommend using our online Skin Quiz or visiting an authorized Ella Baché salon for a professional skin diagnosis to ensure you are using the correct active ingredients for your concerns.
Do you offer international shipping?
Currently, we ship to most major international locations. Shipping fees and delivery times vary by destination and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer care team immediately, and we will do our best to assist if the order has not yet been dispatched.